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WE OFFER COMPLETE STAFFING& RESOURCE SOLUTIONS with BPO Labs services using both shared and custom-built processes, making your transition to outsourcing a smooth experience.

With workflow optimizations powered by BPO Labs, reduce your workforce requirements by up to 20% while developing cross functional resources that can be reassigned on demand to meet your service and business needs.


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  • Tailored Customer Experience
  • Omnichannel Support
  • Chatbots & Self-Service
  • Real-time Analytics & Reporting
  • Voice of the Customer (VOC)
  • Real-Time Customer Support
  • Change Management
  • Quality Assurance & Monitoring
  • Employee Training & Empowerment
  • Continuous Improvement
  • Security & Compliance
  • AI-Powered Integrations
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QA Module
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ConnectUp's QA Module ensures top-quality operations management with user-friendly call auditing, customizable evaluation tools, and insightful reporting on agent performance for customer interactions.

GEMMA Text To Speech AI
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Gemma, our artificial intelligence is revolutionizing the world of contact centers. It auto-audits 100% of customer interactions, identifying opportunities, offering solutions, and performing root cause analysis.

contact center
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Boost contact center performance with ConnectUp's intuitive support modules for sales, knowledge base, adherence, and coaching, providing real-time tools for leadership and direct reports to excel in customer service tasks.

People Management
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Discover how ConnectUp streamlines employee management with precise Timesheet functionality, optimizing resource allocation and providing a comprehensive view of your team's workday.

Performance Tracking

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Interaction Analytics -VOC

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Personalized Tools

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Reporting & Root Cause Analysis

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