- Tailored Customer Experience
- Omnichannel Support
- Chatbots & Self-Service
- Real-time Analytics & Reporting
- Voice of the Customer (VOC)
- Real-Time Customer Support
- Change Management
- Quality Assurance & Monitoring
- Employee Training & Empowerment
- Continuous Improvement
- Security & Compliance
- AI-Powered Integrations
NEXT
GENERATION
SERVICES
WE OFFER COMPLETE STAFFING& RESOURCE SOLUTIONS with BPO Labs services using both shared and custom-built processes, making your transition to outsourcing a smooth experience.
REDUCED COST TO SERVE
With workflow optimizations powered by BPO Labs, reduce your workforce requirements by up to 20% while developing cross functional resources that can be reassigned on demand to meet your service and business needs.
SERVICE DELIVERY STRUCTURE
ALL-IN-ONE PLATFORM
QA Module
ConnectUp's QA Module ensures top-quality operations management with user-friendly call auditing, customizable evaluation tools, and insightful reporting on customer interactions.
GEMMA Text To Speech AI
Gemma, our Speech To Text AI, revolutionizes contact centers by automatically evaluating 100% of customer interactions, identifying opportunities, and offering root cause analysis. This real-time feedback mechanism enables timely corrections and minimizes the risk of customer complaints, transforming contact center operations.
contact center
Boost contact center performance with ConnectUp's intuitive support modules for sales, knowledge base, adherence, and coaching, providing real-time tools for leadership and direct reports to excel in customer service tasks.
People Management
Discover how ConnectUp streamlines employee management with precise Timesheet functionality, optimizing resource allocation and providing a comprehensive view of your team's workday.
Performance Tracking
Interaction Analytics -VOC
Personalized Tools
Reporting & Root Cause Analysis
