3 Countries
United States
Canada
Colombia
WE OFFER COMPLETE STAFFING & RESOURCE SOLUTIONS with BPO Labs services using both shared and custom-built processes, making your transition to outsourcing a smooth experience.
REDUCED COST TO SERVE, with workflow optimizations powered by BPO Labs, reduce your workforce requirements by up to 20% while developing cross functional resources that can be reassigned on demand to meet your service and business needs.
We provide Staffing and Consulting Solutions which are designed to make every customer contact a revenue opportunity and every resource a cross functional member of your team.
United States
Canada
Colombia
Toronto
New York
Barranquilla
Medellin
Cali
Popayan
OUR METHODOLOGY FOR
1
PROCESS REDESIGN
2
CUSTOMER DATA & INSIGHTS
3
OMNI-CHANNEL STRATEGY
4
AUTOMATION &
AI INTEGRATION
5
AGENT EMPOWERMENT
6
CONTINUOUS IMPROVEMENT
1
PROCESS REDESIGN
2
CUSTOMER DATA & INSIGHTS
3
OMNI-CHANNEL STRATEGY
4
AUTOMATION & AI INTEGRATION
5
AGENT EMPOWERMENT
6
CONTINUOUS IMPROVEMENT
FIRST CALL RESOLUTION
DE-ESCALATION
OMNICHANNEL
QUALITY ASSURANCE MANAGEMENT
We provide Call Center Services for all channels in the industry along with Task Resourcing and Workflow Optimization. Our solutions are designed to make every customer interaction an opportunity to grow your business.
AT BPO LABS OUR FOCUS ON