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We Have 40 Years Of

Experience In The

We Have 40 Years Of Experience In The

Customer Industry

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WE OFFER COMPLETE STAFFING & RESOURCE SOLUTIONS with BPO Labs services using both shared and custom-built processes, making your transition to outsourcing a smooth experience.

REDUCED COST TO SERVE, with workflow optimizations powered by BPO Labs, reduce your workforce requirements by up to 20% while developing cross functional resources that can be reassigned on demand to meet your service and business needs.

Customer Experience is

not just a philosophy.

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Our team is built around

a culture of empathy and

listening.

We provide Staffing and Consulting Solutions which are designed to make every customer contact a revenue opportunity and every resource a cross functional member of your team.

OUR COLLABORATORS

ARE LOCATED

3 Countries

United States

Canada

Colombia

6 Cities

Toronto

New York

Barranquilla

Medellin

Cali

Popayan

1200+
workers

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OUR METHODOLOGY FOR

REIMAGINED CUSTOMER CONTACT OPERATIONS

1

PROCESS REDESIGN

2

CUSTOMER DATA & INSIGHTS

3

OMNI-CHANNEL STRATEGY

4

AUTOMATION & AI INTEGRATION

5

AGENT EMPOWERMENT

6

CONTINUOUS IMPROVEMENT

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CUSTOMER CARE 101

FIRST CALL RESOLUTION

DE-ESCALATION

OMNICHANNEL

QUALITY ASSURANCE MANAGEMENT

We provide Call Center Services for all channels in the industry along with Task Resourcing and Workflow Optimization. Our solutions are designed to make every customer interaction an opportunity to grow your business.

AT BPO LABS OUR FOCUS ON

PEOPLE. PERFORMANCE. INNOVATION.

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