3 Countries
United States
Canada
Colombia
We Have 40 Years Of
Experience In The
We Have 40 Years Of Experience In The
Customer Industry
WE OFFER COMPLETE STAFFING & RESOURCE SOLUTIONS with BPO Labs services using both shared and custom-built processes, making your transition to outsourcing a smooth experience.
REDUCED COST TO SERVE, with workflow optimizations powered by BPO Labs, reduce your workforce requirements by up to 20% while developing cross functional resources that can be reassigned on demand to meet your service and business needs.
Customer Experience is
not just a philosophy.
Our team is built around
a culture of empathy and
listening.
We provide Staffing and Consulting Solutions which are designed to make every customer contact a revenue opportunity and every resource a cross functional member of your team.
OUR COLLABORATORS
ARE LOCATED
6 Cities
Toronto
New York
Barranquilla
Medellin
Cali
Popayan
1200+
workers
OUR METHODOLOGY FOR
REIMAGINED CUSTOMER CONTACT OPERATIONS
1
PROCESS REDESIGN
2
CUSTOMER DATA & INSIGHTS
3
OMNI-CHANNEL STRATEGY
4
AUTOMATION &
AI INTEGRATION
5
AGENT EMPOWERMENT
6
CONTINUOUS IMPROVEMENT
1
PROCESS REDESIGN
2
CUSTOMER DATA & INSIGHTS
3
OMNI-CHANNEL STRATEGY
4
AUTOMATION & AI INTEGRATION
5
AGENT EMPOWERMENT
6
CONTINUOUS IMPROVEMENT
CUSTOMER CARE 101
FIRST CALL RESOLUTION
DE-ESCALATION
OMNICHANNEL
QUALITY ASSURANCE MANAGEMENT
We provide Call Center Services for all channels in the industry along with Task Resourcing and Workflow Optimization. Our solutions are designed to make every customer interaction an opportunity to grow your business.
AT BPO LABS OUR FOCUS ON
PEOPLE. PERFORMANCE. INNOVATION.
Mission
Dedicated to redefining industry standards, we aim to transform how businesses engage with customer experience and revenue generation. Through optimizing productivity, ensuring a steady revenue stream, and driving transformative change seamlessly, we are committed to turning every customer interaction into a valuable revenue opportunity.
Vision
We aim to revolutionize the way businesses approach customer experience and revenue generation. By maximizing productivity, safeguarding revenue flow, and creating change without disruption, we strive to make every customer contact a revenue opportunity.
Our Brands
STAFF AUGMENTATION
SERVICE
MARKETING AND BRANDING
SERVICE
INTERACTION ANALYTICS
CONNECTUP IS AN ALL-IN-ONE PLATFORM
RECRUITMENT, SELECTION, AND OUTSOURCING
SERVICE